Welcome to Volunteers of America (“VOA, “we”, “us” “our”)

VOA websites and mobile applications that link to this privacy policy (together, the “services”). We are committed to protecting the privacy of our visitors and users (“you”). This privacy policy outlines the types of personal information we collect, how it is used, and the measures we take to ensure your personal information is treated securely and in accordance with the law. 

No Computer Tracking of Identifiable Information

Although Volunteers of America of Illinois does not monitor your personal activity on our site, we do track aggregated, anonymous user data to evaluate the effectiveness of our Web site and help us improve our service. For example, we may compile statistics about our daily number of site visitors or specific page requests. This data is generic in nature and contains no personal information.

Security of the Information You Provide Us

Volunteers of America of Illinois uses secure socket layer (SSL) 128-bit encryption to protect transmission of the information you submit to us when you use our secure online forms.

The information you provide to us is stored securely. Volunteers of America of Illinois ensures the safety of your credit card data with high-quality encryption software and the https:// industry standard security protocol to communicate with your browser. This technology makes online credit card transactions extremely secure. However, if you are uncomfortable with donating online, you may also contribute by calling (312) 564-2300 or by regular mail.

Terms and Conditions

This Web site is a complimentary information service offered by Volunteers of America of Illinois.

To provide free access to this Web site, we must require visitors to agree to certain terms and conditions.

Links to Other Sites

Our Web site contains numerous links to sites developed by other companies and organizations. Be aware that other sites’ privacy policies may differ from ours and Volunteers of America of Illinois has no influence over third-party privacy policies.

Notice to Parents

Children are welcome on the Volunteers of America of Illinois site. While here, they can learn more about us, and when appropriate, locate opportunities to serve their communities through our training programs and volunteer activities. Although our Web site currently does not have material directed specifically toward children, Volunteers of America of Illinois supports the guidelines for interactive electronic media published by the Children’s Advertising Review Unit of the Better Business Bureau.

Notice to Children Younger Than The Age of 13

Do not send any information about yourself to us, such as your name, address, or e-mail address. We do not knowingly collect personally identifiable information from children age 13 or younger. In the event that we learn that we have collected any personal information from a child without verification of parental consent, we will delete that information from our database as quickly as possible.

TPCA Compliance

In compliance with the Telephone Consumer Protection Act (TCPA), we require express prior written consent from all users before sending marketing or informational text messages. We ensure that all communications are in accordance with federal laws, and users have the right to opt-out of these communications at any time by following the provided instructions.

Consumer Rights under TCPA and Mobile Marketing

As part of our commitment to transparency and user rights, we inform all subscribers about the nature and frequency of our text messages. You will not receive more than five messages per month, and data or message rates may apply depending on your wireless provider. You can opt-out of receiving messages by replying ‘STOP’ or ‘UNSUSCRIBE’ to any message, or by contacting us directly. Your privacy and control over your personal data is important to us. 

Opt-In Compliance

We require users to provide explicit consent before receiving any form of communication from us. By submitting your phone number, you agree to receive texts, email messages and notifications from us. You will also receive a confirmation message asking for a reply to confirm your subscription.

You must opt-in to receiving SMS messaging:

Your mobile phone number will be used solely for the purpose of sending notifications and updates related to us. We do not share or sell your mobile information with third parties for marketing purposes. By opting in, you agree to receive periodic messages, which may include event reminders, news updates, or fundraising information. You can opt-out at any time.

Opt-Out Compliance

You can opt-out at any time by replying ‘STOP’ or ‘UNSUSCRIBE’ to opt-out of any message, or by contacting us directly at privacypolicy@voail.org. 

To Modify Your Mailings

You have a choice in how often we contact you, whether by mail or e-mail. We value your support and care about your time, and want you to feel good about the support you provide to help people in need. We realize that you may not be able to help each time we ask. Or, that you may prefer to make a charitable gift only at certain times of the year. Like many people, you may also be concerned about the volume of mail you receive and the impact it has on our environment. We value your support and your trust and therefore, we want to offer you options that will enhance our relationship.

To modify your mailing preferences, please email us at info@voail.org and tell us the following:

1. The name and address that appears on the mailing pieces you receive from us.

2. If you would like to receive periodic e-mail updates.

3. How many times you would like to receive mail from us. The choices are: No change in the frequency of mailings; mailings six times a year; mailings four times a year; mailings two times a year; a mailing once a year; or no mailings.

To keep costs down, Volunteers of America of Illinois exchanges list with other reputable organizations. If you do not want your name exchanged, please email us at info@voail.org.