Meet Hal: At the start of the COVID-19 pandemic, Hal chose to self-isolate due to his high risk of severe illness. In an attempt to connect with him, staff began accompanying him on weekly grocery trips, using the time to talk before, during, and after shopping. Early conversations were filled with negativity, frustration, and fear, often reflecting his anger and resentment. Gradually, his outlook began to shift. Over time, he became more understanding, patient, and appreciative of those around him. He eventually shared that while he valued the practical help, it’s the companionship that meant the most, bringing healing to his mind, heart, and soul.