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VOA Illinois

Organizational Values

We are a mission-driven AND value-centered organization dedicated to living the following values in all we do:


We are committed to operating with uncompromising integrity and within the highest ethical standards and to be responsible stewards of all the resources entrusted to us with the utmost regard for efficiency and effectiveness.


We approach the responsibility to serve others with the same fervor and passion that inspired the organization’s founders more than a century ago, a passion that inspired them to work tirelessly to transform the world around them.


We operate from a profound belief in the power of God's grace to transform even the most difficult situations and we believe in the potential for "greatness" in those we serve, those we serve with and in the world around us. We believe in the fundamental goodness of people and in their unlimited capacity to transform their lives.


We are committed to fulfilling our promises and doing that we say we will do when it needs to be done. We will focus on the things that matter most and on those efforts that make the biggest difference in the lives of the people we serve.


We understand that we achieve our mission through teamwork and a commitment to common goals and objectives. We encourage the development of supportive and collaborative efforts within and across departments that create unity and strengthen results. We seek and celebrate a diverse staff that bring complementary skills and perspectives to the organization. As a ministry of service, we promote a professional, courteous, cooperative and diverse work environment that fosters mutual respect and consideration of co-workers, colleagues, volunteers and clients


We approach our work with a commitment to being truly client-centered in our approach, philosophy, interactions, transactions, processes and interventions. We are committed to providing the highest level of care to the people we serve and to utilizing a trauma-informed approach in the way we approach every interaction and intervention with the people we serve. We make this commitment not because we assume that trauma is necessarily central to everyone’s day to day experience but rather, because the principles of trauma-informed care ensure a culture of client care that is built on characteristics that are consistent with our organizational values and facilitate an environment for clients that is most conducive to positive change.

VOA Illinois Employee Resources

Relias Learning

VOA Illinois Employee Assistance Program (EAP)

VOA Connect

2022 Value Award Winners

  • Integrity: Tennille Esters

    Residential Engagement Specialist

  • Integrity: Randall Thompson

    Therapist/Case Manager

  • Innovation: Michelle Sanders

    Lead Client Support & Service Coordinator

  • Faith: Zina Clark

    Employment Coordinator

  • Discipline: Regina Ruffin

    Assistant Director/Supervisor, Foster Care

  • Shared Destiny: Madeline Kenny

    Child Welfare Worker

  • Trauma Informed Care: Jordan Turley

    Maintenance Technician

  • Rising Star: Shauntel Jones

    Assistant Property Manager

  • Leadership: Don Farmer

    Program Manager

  • Leadership: Elissa Besterwitch

    Senior Property Manager

  • Most Valuable Player: Lauren Hightower

    Client Support and Service Coordinator